Frequently Asked Questions


Are your products & services only for students?

Though MSU students do make up the largest portion of our customer base, we offer our products & services to any person in the community!


Is there a discount for students, veterans, etc?

Sorry, since we're owned by the university we're not allowed to have special discounts for any groups of people.  We're also not allowed to undercut local private bike shops since we're a public partially tax-funded institution.




Do I need to make an appointment?


No appointment is necessary. Just bring your bike or wheelchair/ mobility device* any time during our normal business for a free time and price estimate. If it is something simple, we may be able to do the repair while you wait. Otherwise you will leave the bike with us until we are able to complete to the repair. We will text and email you when it is finished and you won't pay until you pick up. 



Where can I park?


Thankfully we've got the best bike parking available right outside our shop and bikes are always welcome inside so please bring it on in when you visit.  Unfortunately we don't have a very convenient parking for motor vehicles, so if you do come by motor vehicle the Bessey Hall loading dock area (on the west-facing side of the building) can be used for up to 10 minutes for quick drop-offs and pick-ups. Anything over 10 minutes is a violation of the MSU Ordinance.  Again, only the loading zone area may be used (don't block the dock or dumpster); other parking spaces within the lot cannot be used.  For longer visits the closest visitor parking meters are in the parking area on the loop in front of the Administration Building and on the east side of Erickson Hall.  More information about visitor car parking on campus is here.  Call us at 517-432-3400 if you're confused or need more help.  Much more location information on this page.



Where are you located?


We are located in the old canoe shelter on the north river trail 300 feet north-west of the Farm Lane Bridge.  Our only entrance faces the river and cannot be accessed from inside Bessey Hall.

Here is a link to our Center on Google maps.

Our Center is fully-accessible with a ramp on the east side of our entrance; we recommend visiting our Center via the river trail from the west as there is a steep hill to the east from Farm Ln. which unfortunately is not currently ADA compliant.

GPS Coordinates:
Latitude: 42°43’40.55″ N
Longitude: 84°28’43.32″ W

Note:  Campus frequently has construction detours (especially in the warmer months - spring thru summer), so be sure and check this page for detours.



Can I bring my bike in?


Yes, we are a bike friendly bike shop! There is a ramp to the right of our door (when facing our shop) and an external button you can press for opening our door hands-free. See you and your bike soon!



Can you fix my flat?


Absolutely!  No appointment is necessary and we can typically fix your flat in approx. 10 minutes while you wait. During the install we will inspect your tire and rim to attempt to identify what caused your flat in order to help keep you on the road longer.  Cost is very similar to other bike shops in the area.



Do you take donations?


Yes, we accept donated bikes or bike related accessories in any condition. Just bring'em on in!
We also accept monetary donations here or in the donation box in our shop.



Can I permit/ register my bike here?


We do not issue bike permits/ registrations but you can do it for free online here:

  • Go online to the MSU Department of Public Safety site:
  • Follow the easy instructions!
    • Your permit will be available for pickup after three business days from the Visitor Center on Trowbridge Road. 
    • If you need additional help finding your bike’s serial number refer to this web page.

Notes: Put your permit sticker on the part of the bike frame that your seat is attached to; closer to the top is best. The permits do expire, so make sure you renew it when it expires.

More info. about registration and impoundment here.